Returns, Refunds and Correction Policy
Returns, Refunds & Correction Policy
Effective Date: 24th April, 2026
1. INTRODUCTION
At Glass and Furniture Market Ltd, we are committed to delivering quality, transparency, and reliability across all projects.
Due to the customized and service-based nature of our platform (glass works, furniture, and interior installations), our approach to returns and refunds differs from standard retail models.
This policy explains:
- When corrections, returns, or refunds may apply
- Conditions for eligibility
- Situations where requests may be declined
2. NATURE OF SERVICES (IMPORTANT)
Most services on our platform involve:
- Custom fabrication
- Site-specific measurements
- Installation work
Because of this:
Standard “returns” do not apply in most cases. Corrections, adjustments, or rework are the primary resolution methods.
3. ELIGIBILITY FOR CORRECTIONS OR REFUNDS
3.1 Service-Related Issues
- Work delivered does not match agreed specifications
- Installation is incomplete
- Poor workmanship beyond acceptable standards
- Project abandoned after payment
3.2 Product-Related Issues
- Item delivered is damaged
- Wrong specification (size, color, material)
- Missing components
- Defective materials
- Item is not as described
3.3 Inspection-Dependent Cases
Where errors occur due to incorrect platform inspection, we take responsibility in resolving the issue.
4. REPORTING PERIOD
All issues must be reported within:
[48 hours – 5 days] after installation or delivery
Failure to report within this period may result in rejection of the claim.
5. NON-ELIGIBLE CASES
5.1 Change of Mind
- After production has started
- After materials have been procured
5.2 Customer-Related Issues
- Incorrect information provided by customer
- Site conditions not disclosed during inspection
- Customer interference affecting work outcome
5.3 Usage or Damage After Completion
- Damage caused after installation
- Wear and tear from normal use
- Third-party alterations
5.4 Custom Work
Custom-made items (e.g., furniture, glass cuts) are non-returnable except in cases of:
- Defect
- Wrong specification
- Poor workmanship
6. CORRECTION & REWORK POLICY
Where applicable, we prioritize:
- Rework
- Adjustments
- Replacement of defective parts
Instead of refunds.
6.1 Correction Timeline
- Scheduled based on issue severity
- Coordinated with vendor/artisan
7. REFUND POLICY
7.1 Full Refund
- Service not delivered
- Vendor/artisan fails to execute project
7.2 Partial Refund
- Partial completion
- Reduced quality or deviation from agreed scope
7.3 Escrow Protection
Refunds are processed from escrow where applicable, before payout is released.
8. INSPECTION FEES
Non-refundable
Inspection fees cover professional assessment and measurement.
9. RETURN CONDITIONS
For items that qualify for return:
- Must be unused (except for defect verification)
- Must match delivered condition
- Must include all components
10. DISPUTE RESOLUTION PROCESS
- Report issue via platform
- Provide evidence (photos/videos)
- Platform reviews and investigates
- Resolution provided:
- Correction
- Replacement
- Partial/full refund
10.1 Platform Authority
Glass and Furniture Market Ltd reserves the right to make final decisions within operational scope.
11. REJECTED CLAIMS
- Evidence is insufficient
- Issue falls outside policy
- Reporting period has expired
12. REDELIVERY OF REJECTED ITEMS
- Items may be returned to customer
- Multiple delivery attempts may be made
Failure to receive may lead to forfeiture after a defined period.
13. NO DIRECT EXCHANGE MODEL
We do not operate a direct exchange system.
If needed:
- A new order must be placed
- Approved refunds may be applied
14. IMPORTANT CUSTOMER GUIDELINES
- Ensure accurate information during request
- Participate during inspection
- Review quotation carefully before payment
- Allow professionals to execute work without interference
15. CONTACT & SUPPORT
For returns, corrections, or disputes:
Glass and Furniture Market Ltd
Website: www.glassandfurnituremarket.com
Email: hello@glassandfurnituremarket.com
Phone: +2347035579387