Other Policies
Privacy Policy
Effective Date: 24th April, 2026
CUSTOMER PROTECTION GUARANTEE
Our Promise to You
At Glass and Furniture Market, we are committed to giving you a safe, transparent, and reliable experience when working with vendors and artisans.
Secure Payments (Escrow Protection)
Your money is protected.
- Payments are held securely
- Vendors and artisans are only paid after job completion
- You don’t lose your money if the job is not done properly
Verified Vendors & Artisans
We don’t just list anyone.
- All vendors and artisans go through verification
- Performance is monitored
- Poor performers are removed
Inspection Before Work Begins
No guesswork.
- Every job starts with inspection and measurement
- You get clear pricing before payment
- Reduces errors and surprises
Quality Assurance
We don’t leave you stranded.
- Work is reviewed after installation
- Issues can be reported within a defined period
- Corrections or rework will be arranged where necessary
Dispute Resolution Support
We step in when needed.
- We investigate issues
- We mediate between you and the vendor
- We ensure fair outcomes
No Off-Platform Risk
Stay protected.
- Transactions outside the platform are not covered
- Always pay through the platform to stay protected
Our Goal
- Safe
- Transparent
- Predictable
- Stress-free
VENDOR LIABILITY POLICY
1. INTRODUCTION
This Vendor Liability Policy defines the responsibilities and liabilities of all vendors operating on the Glass and Furniture Market platform.
2. VENDOR RESPONSIBILITY
- Accuracy of product/service descriptions
- Quality of materials supplied
- Timely delivery of agreed services
- Compliance with agreed specifications
3. QUALITY LIABILITY
- Defective materials
- Incorrect specifications
- Substandard workmanship
- Incomplete projects
4. FINANCIAL LIABILITY
Where issues occur, vendors may be required to:
- Refund part or full payment
- Bear cost of corrections or rework
- Compensate for damages caused by negligence
5. ESCROW CONDITIONS
- Payments remain in escrow until job completion
- Funds may be withheld in case of dispute
- Platform may redirect funds for correction or refund
6. PENALTIES
- Temporary suspension
- Permanent removal from platform
- Financial penalties
- Reduced visibility or ranking
7. MISCONDUCT
Strictly prohibited:
- Taking payments outside platform
- Misrepresentation of products/services
- Abandoning projects
- Using substandard or unauthorized materials
8. DAMAGE & SITE LIABILITY
- Damage caused during installation
- Safety compliance at job sites
- Proper handling of customer property
9. PLATFORM AUTHORITY
- Investigate disputes
- Enforce penalties
- Make final operational decisions
SERVICE LEVEL AGREEMENT (SLA)
1. PURPOSE
This SLA defines the expected service standards for all transactions conducted on the platform.
2. SERVICE STAGES & EXPECTATIONS
2.1 Request Response Time
- Customer inquiries responded to within: 24 hours
2.2 Inspection Scheduling
- Inspection to be scheduled within: 24–72 hours
2.3 Quotation Delivery
- Pricing provided within: 24–48 hours after inspection
2.4 Project Commencement
- Payment confirmation
- Material readiness
2.5 Execution Timeline
- Defined per project
- Must be agreed before start
2.6 Installation Completion
- Must meet agreed specifications
- Must be completed within agreed timeframe
3. QUALITY STANDARDS
- Approved measurements
- Material specifications
- Industry workmanship standards
4. COMMUNICATION STANDARD
- Respond promptly
- Provide updates where necessary
- Communicate delays early
5. DELAYS & ESCALATION
Delays must be:
- Communicated immediately
- Justified with valid reasons
Unjustified delays may lead to:
- Penalties
- Reassignment of project
6. ISSUE RESOLUTION TIME
- Acknowledged within: 24 hours
- Resolved within: 2–7 days (depending on severity)
7. PERFORMANCE MONITORING
- Completion rate
- Customer satisfaction
- Complaint frequency
- Timeliness
8. NON-COMPLIANCE
- Reduced job allocation
- Suspension
- Removal from platform
9. CONTACT & SUPPORT
Glass and Furniture Market Ltd
Website: www.glassandfurnituremarket.com
Email: hello@glassandfurnituremarket.com
Phone: +2347035579387